FAQ

Shipping Method Small Package – No Tracking This is the most economical shipping method and is available to all countries. Delivery time for this method takes the longest. Usually 2/3 weeks This option is not available when total order reaches certain weight. Packages are inserted into the Japan Post Service and transferred to destination country’s postal service for delivery once processed through that country’s custom office. Express Mail - EMS This method is available to all countries. Delivery time usually takes 3 to 8 days to most countries, however it can take longer depending on destination. Tracking is available on destination countries postal service website. If you need this service please contact us.
Orders are processed Monday through Friday, excluding holidays. Orders received between Monday and Friday are usually processed in two business day.
All products have been checked and packaged in good condition before dispatch. In case the item is defective, please inform us within 14 days of receipt, we will resend a new or your money back